Salesforce.com Overview


Salesforce.com's On-Demand Business Solutions include:


Sales


Salesforce SFA enables companies to drive sales productivity, increase visibility, and expand revenues with an affordable, easy-to-deploy service that delivers success to companies of all sizes.


Partner Relationship Management


Salesforce PRM makes it easy for partners to access leads, collaborate on deals, and locate all the information they need in order to be successful. PRM is seamlessly integrated with Salesforce SFA to deliver unparalleled visibility to your company's entire sales pipeline for direct and indirect channels.


Service & Support


Whether you are running customer service, product support, field service, telemarketing/telesales, an order desk, or an IT help desk, Salesforce Service & Support offers a comprehensive, multichannel customer service solution with all the advantages of salesforce.com's on-demand technology.


Marketing


Salesforce Marketing enables closed-loop marketing to execute, manage, and analyze the results of multichannel campaigns. Marketing executives can measure the ROI of their budgets, tie revenue back to specific marketing programs, and make adjustments in real time.


Analytics


Salesforce Analytics empowers business users at every level to gain relevant insight and analysis. With real-time reporting, calculations, and dashboards, businesses can optimize performance, decision making, and resource allocation.


Custom Applications


Build enterprise-class applications on salesforce.com's powerful on-demand platform. Deliver all your company's business applications in a single environment with one data model, one sharing model, and one user interface.


AppExchange Applications


The AppExchange is your one-stop marketplace for on-demand business applications. The AppExchange makes it easy to find, sample, and select from hundreds of apps for your business, all preintegrated with Salesforce.

 

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